Last updated: February 2026

Privacy Policy

What we collect

We collect the information you provide when registering (name, email, phone), the bookings you make, and basic device/usage data needed to operate the Service.

How we use it

To process bookings and payments, communicate with you about your stays, prevent fraud, and improve the platform.

Who we share it with

Hotel partners (for confirmed bookings only), Stripe (for payments), SendGrid (for transactional email). We never sell your data.

Cookies

We use essential cookies for authentication and a small set of analytics cookies. You can clear cookies anytime from your browser.

Your rights

You may request access, correction or deletion of your data by emailing privacy@justpetly.com. EU/GDPR rights apply.

Retention

We keep booking records for 7 years for accounting and dispute purposes. Marketing emails can be unsubscribed at any time.

Cookies & analytics

We use privacy-friendly Umami analytics (no cookies, no personal data) to understand which pages help pet parents most. Booking, login, and language preferences use functional cookies. See our Privacy Policy.